Flexxus equips you with a complete view of automated field services operations, leading to faster response times and lower costs. And all of it runs on any device, accessible from anywhere at any time.
Quickly capture service needs, customer information, product history and the resources required for each call, then cross-reference that with your technicians and availability. Create schedules automatically to save time or manually, using drag-and-drop tools.
Automated Route Planning
No more wild goose chases with technicians wasting time going from one end of town to the other. Schedule service employees in similar areas to minimize commute time and maximize resources. Your system can integrate with Google Maps, so dispatchers have access to a map view of service calls planned for each technician.
Access Using Any Device
Field Service Technicians can experience any number of last minute changes on the day, such as cancellations, emergency service calls, or unforeseen traffic. Your system looks and performs like desktop software, but runs beautifully on mobile devices and doesn’t require any client software. This means it is affordable to maintain and centrally managed.
Emergencies? No problem!
When emergency service calls come in, you can redirect resources efficiently because you know what your teams are doing in real time. Dispatchers can see the service calls that have already been planned on a map view color-coordinated by status. This lets dispatchers reassign technicians quickly to minimize travel time. Plus, the system alerts your techs on their mobile devices the moment you assign them.
Keep Track of Equipment Maintenance
Technicians need to know the prior history of equipment they’re working on in order to do their job. Your system can keep a comprehensive history of service calls and the equipment installed at customer sites, including details such as manufacturer, model and configuration. You can also easily schedule preventative maintenance orders to minimize emergency calls and keep customers happy.
We install your system, customize it to your exact needs, train your teams in how to make the most of it, and provide follow-up support to keep you growing.