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If you are not adapting and improving, you are dying. With the world constantly changing, as it always has, disruption is the new normal.

Disruption creates significant, and often unexpected changes in the Small and Medium Business (SMB) operating environment. These changes can impact business models, strategies, and overall competitiveness.

Disruptions can arise from many sources, including technological advancements, changes in consumer behavior, economic shifts, regulatory changes, and global events.

Disruption is causing industries to change and that forces business to change and adapt. The pace of technological change has accelerated as has the convergence of those technologies. That is causing markets to accelerate and converge.

Here are some key factors contributing to disruption for SMBs:

  1. Technological disruption
    • Rapid advancements in technology, such as artificial intelligence, automation, and the internet of things, can revolutionize industries and render traditional business processes obsolete.
    • Cloud computing can enable more flexible and cost-effective solutions, challenging traditional business models.
    • Technology can enable small, nimble companies to compete directly with large businesses.

Disruptive technology is when a new technology and business model attracts an underserviced market or revenue stream and grows until it supplants incumbent competitors. Technologies are not in themselves disruptive, but their application in a new business model can be.

Here are some technologies that are or could be disruptive:

  1. Artificial Intelligence and Machine Learning
  2. Nanotechnology
  3. Big Data
  4. Blockchain
  5. Chatbots and smart assistants
  6. Disposable technology
  1. Evolving Customer Behaviour
    • Changes in consumer preferences and buying habits, especially with the rise of e-commerce and online shopping, can significantly impact brick-and-mortar businesses for example.
    • Social media and digital marketing have shifted the way businesses reach and engage with their target audiences.
    • The availability of information on the internet means your customers are much more informed before they contact you.

Consumers constantly change how they spend their money. They have also changed where they spend their money. Online shopping has expanded consumer options for where they spend but has them spending less time in stores. As consumers change, our businesses need to change how and where we sell.

  1. Globalization
    • Increased globalization exposes SMBs to new competitors, markets, and supply chain challenges.
    • Globalization also provides opportunities for growth but requires adaptability to international business dynamics.
    • Now you might be competing with the world instead of just your region.
    • You may find yourself competing with a region where labour rates are lower so your productivity needs to be higher.
  1. Regulatory Changes
    • Shifts in regulations at local, national, or international levels can affect industries differently.
    • Compliance with new laws may require significant adjustments to business processes and operations.
    • Can your existing software adapt to these new requirements?
  1. Economic Volatility
    • Economic downturns, recessions, or unforeseen events like the COVID-19 pandemic can impact consumer spending, demand, and overall business stability.
  1. Supply Chain Disruptions
    • Events such as natural disasters, political instability, or global health crises can disrupt supply chains, affecting the availability and cost of goods and services for SMBs.
  2. Competitive Pressures
    • Entrance of new competitors or the emergence of innovative business models can threaten the market share and profitability of existing SMBs.
  3. Access to Funding
    • Changes in the financial landscape, such as fluctuations in interest rates or difficulties in accessing capital, can impact the growth and sustainability of SMBs.

The business model changes that we have seen in the recent past affected a few industries. We can expect more changes in the future as game changing innovation begins with the business model, not the product or service.

SMB owners are facing labour shortages, wage rate growth, multi-generational workforce challenges, along with a mindset shift where people are fundamentally thinking differently about how, when, and where they work.

To navigate disruptions successfully, SMBs should focus on adaptability, innovation, and strategic planning. Embracing technology, understanding customer needs, maintaining financial resilience, and building a flexible organizational culture are essential for survival and growth in a dynamic business environment. Collaborating with industry partners and staying informed about market trends can also help SMBs proactively respond to potential disruptions.

Is your business prepared for rapid change?

Traditional SMB financial management systems don’t allow for rapid change.


With most countries experiencing declines in working age population, your employees are younger and are very tech savvy. They only know a digital world. Can your technology keep up with them?

To be successful in this rapidly changing world your business will need to adapt faster, work smarter, and perform better.

  • Adapt faster: Be prepared for disruption with the insights needed to pivot quickly, shift business models, and cultivate strategic plans.
  • Work smarter: Empower your people to confidently take action and get more done with AI-infused processes, automated workflows, and interoperability of software.
  • Perform better: Enable better business performance with continuous process improvements and responsiveness across your entire business—not just financials.

Adapt Faster

Adapting quickly to change is crucial for the success and resilience of businesses, especially in today’s dynamic and rapidly evolving landscape. Here are some strategies that businesses can implement to prepare themselves to adapt faster.

  1. Cultivate a Culture of Adaptability
  • Foster a culture that values flexibility, innovation, and continuous learning.
  • Encourage employees to embrace change and provide them with the resources and support needed to adapt.
  • Create an expectation of continuous change and continuous improvement
  1. Invest in Employee Training and Development
    • Regularly train employees to acquire new skills and stay updated on industry trends.
    • This investment in human capital ensures that the workforce is equipped to handle evolving challenges.
    • Invest in continuous learning.
  2. Embrace Technology
    • Stay informed about emerging technologies relevant to your industry.
    • Incorporate technology solutions that enhance efficiency, automate processes, and improve overall business operations.
  3. Build Agile Teams
    • Create cross-functional teams that can quickly respond to changing circumstances.
    • Agile teams are often more adaptable and can collaborate effectively to address challenges.
  4. Stay Customer-Centric
    • Understand your customers’ needs and preferences.
    • Collect and analyze customer feedback to identify areas for improvement and innovation.
    • A customer-centric approach helps businesses stay relevant and responsive.
    • Don’t solve the complaint, solve for what created the complaint. Focus on prevention.
  5. Diversify Products and Services
    • Diversification can provide a buffer against market fluctuations.
    • Explore new products, services, or markets to reduce reliance on a single revenue stream.
    • How many legs does your chair have? What would happen if you lost one?
  6. Establish Strategic Partnerships
    • Collaborate with other businesses or industry partners.
    • Partnerships can provide access to new resources, expertise, and markets, fostering adaptability through shared knowledge and capabilities.
  7. Monitor Industry Trends
    • Stay vigilant about industry trends and changes in the business environment.
    • Regularly analyze market data, competitor activities, and emerging technologies to anticipate shifts and proactively respond.
  8. Create Contingency Plans
    • Develop contingency plans for potential disruptions, including economic downturns, supply chain issues, and other unforeseen events.
    • Having a plan in place can reduce the impact of disruptions and facilitate a faster recovery.
  9. Flexible Business Models
    • Design business models that can adapt to changing market conditions.
    • This might involve subscription-based services, modular product offerings, or flexible pricing structures.
  10. Prioritize Data Security
    • As businesses become more reliant on technology, ensuring the security of customer and business data is essential.
    • A robust cybersecurity strategy protects against potential disruptions caused by data breaches or cyberattacks.
  11. Regularly Review and Update Strategies
    • Business strategies should not be static.
    • Regularly review and update your business plans to reflect changes in the market, technology, and other relevant factors.

By proactively embracing change and implementing these strategies, businesses can position themselves to adapt faster, stay competitive, and thrive in an ever-evolving business landscape.

Work Smarter

Small and medium-sized businesses (SMBs) can work smarter by adopting efficient practices, leveraging technology, and focusing on strategic approaches. Here are some strategies to help SMBs work smarter.

  1. Embrace Technology
    • Invest in technology solutions that streamline operations and improve efficiency.
    • This includes cloud-based collaboration tools, project management software, customer relationship management (CRM) systems, and cloud ERP software.
  1. Automate Repetitive Tasks
    • Identify and automate routine and repetitive tasks where possible.
    • Automation can save time and reduce the risk of human errors, allowing employees to focus on more high value activities.
  2. Implement Lean Processes
    • Streamline processes to eliminate unnecessary steps and reduce waste.
    • A lean approach can lead to increased productivity and cost savings.
    • Follow the example of the Toyota Production System
  3. Outsource Non-Core Functions
    • Consider outsourcing tasks that are not central to your business’s core competencies.
    • Outsourcing can be cost-effective and allows the business to focus on its key strengths.
    • What work can you give away that won’t affect your customer?
  4. Remote Work Flexibility
    • Embrace remote work options when feasible.
    • Remote work can enhance work-life balance, reduce commuting time, and attract talent from a broader geographic area.
  5. Encourage Continuous Learning
    • Foster a culture of continuous learning within the organization.
    • Provide training opportunities for employees to acquire new skills and stay updated on industry trends.
    • Have each member of your staff learn something new then teach it to the rest of your people.
  6. Strategic Marketing
    • Focus on targeted and data-driven marketing strategies.
    • Utilize digital marketing channels effectively, including social media, content marketing, and email campaigns, to reach your target audience.
  7. Customer Relationship Management (CRM)
    • Implement a CRM system to manage customer interactions efficiently.
    • This helps in understanding customer needs, providing better service, and fostering customer loyalty.
  8. Flexible Workforce
    • Consider a flexible workforce model, including part-time employees, freelancers, or contractors. This allows for scalability based on business needs without the long-term commitments of traditional hiring.
  9. Data Analytics for Informed Decisions
    • Leverage data analytics to gain insights into customer behavior, market trends, and operational efficiency. Informed decision-making based on data can lead to more successful business strategies.
  10. Effective Communication
    • Establish clear communication channels within the organization.
    • Efficient communication ensures that all team members are aligned with business goals and objectives.
  11. Customer Feedback and Adaptation
    • Actively seek customer feedback and use it to improve products, services, and overall customer experience.
    • Adapt your offerings based on customer preferences and market demands.
  12. Network and Collaborate
    • Build a network of business contacts and collaborate with other SMBs.
    • Partnerships and collaborations can lead to shared resources, knowledge exchange, and increased market reach.
  13. Financial Management
    • Implement sound financial management practices.
    • Buy better software. It’s worth it!
    • Regularly review and update budgets, monitor cash flow, and explore cost-saving opportunities.
    • Focus on having your monthly financial statements prepared by the 5th business day of the next month.
    • Automate as much of your financial management as possible. There is much repetition in accounting.
    • Ensure everything has a single point of entry and nothing is keyed twice.
  14. Focus on Employee Well-being
    • Prioritize employee well-being to enhance productivity and job satisfaction.
    • Happy and healthy employees are more likely to be better engaged and contribute positively to the business.

By embracing these strategies SMBs can work smarter, optimize processes, and improve agility. That creates a foundation that allows SMBs to compete and thrive in a competitive, evolving environment.

Working smarter is achieved by focusing on adopting technology, optimizing processes and enhancing the human side of business.

Perform Better

SMBs can implement a range of strategies that enhance efficiency, innovation, and overall competitiveness. Here are some actions SMBs can take to improve their performance.

  1. Set Clear Goals and Objectives
    1. Define clear and measurable goals for your business.
    2. Having a well-defined vision and objectives helps guide decision-making and provides a framework for performance evaluation.
  2. Data-Driven Decision-Making
    1. Utilize data analytics to make informed decisions.
    2. Analyzing key performance indicators (KPIs) can provide insights into areas that need improvement and guide strategic planning.
  3. Agile and Adaptive Strategies
    1. Be adaptable to market changes and emerging trends.
    2. Regularly assess your business strategy and adjust it based on market dynamics, technological advancements, and customer preferences.
  4. Build Strong Partnerships
    1. Collaborate with other businesses, suppliers, and industry partners.
    2. Strategic partnerships can provide access to resources, expand your market reach, and foster innovation.
  5. Quality Products and Services
    1. Focus on delivering high-quality products or services. Consistently meeting or exceeding customer expectations builds trust and loyalty, contributing to long-term success.
  6. Innovation and Creativity
    1. Foster a culture of innovation within the organization. Encourage employees to contribute ideas, experiment with new approaches, and stay updated on industry trends.
  7. Risk Management
    1. Identify and manage risks effectively. Conduct risk assessments regularly, develop contingency plans, and be prepared to adapt to unexpected challenges.

By embracing these strategies, SMBs can enhance their performance, increase resilience, and position themselves to thrive in a competitive business world.

We help organizations leverage Acumatica and Microsoft Business Central and their ecosystem of connected applications to adapt faster, work smarter and perform better.

If you want to know what can be done for your business contact us for a conversation.